7-Dimension Scoring Framework | From: "Is Your Website Costing You Customers?" | fullstop360.com/blog
Score each dimension from 1-10. Be honest. This is for your eyes only. Your total score (out of 70) will tell you whether to fix, refresh, or redesign.
Go to pagespeed.web.dev and enter your URL. Check your Largest Contentful Paint (LCP) score on mobile.
Open your site on your phone. Can you find your phone number in 5 seconds? Do forms work? Are buttons large enough?
Show someone your homepage. Can they tell what you do in 5 seconds? Does the design feel current compared to competitors?
Is there a clear CTA on your homepage? Can visitors easily contact you from every service page? How many fields does your form have?
Does your content describe your business as it is today? Is your blog or news section current? Any outdated team members or services?
Search for your primary service + your city on Google. Where do you rank? Can people find you by business name?
Do you have analytics installed? Can you tell how many visitors you had last month? Can you trace leads back to specific pages?
/ 70
| Score Range | Assessment | Recommended Action |
|---|---|---|
| 56-70 | Strong foundation | Targeted fixes on your lowest dimension. You may not need outside help. |
| 42-55 | Needs attention | Strategic refresh: update content, improve speed, add clear CTAs. |
| 28-41 | Actively hurting your business | Focused redesign targeting lowest dimensions first. |
| 7-27 | Serious liability | Full rebuild with clear goals for each dimension. |
| Dimension | Free Tool | What It Tells You |
|---|---|---|
| Speed | pagespeed.web.dev, gtmetrix.com | Load time, Core Web Vitals, specific fixes |
| Mobile | search.google.com/test/mobile-friendly | Mobile usability issues |
| Design Trust | 5-second test with a friend | Whether visitors understand what you do |
| Conversion | hotjar.com (free tier) | How visitors interact with your pages |
| Content | answerthepublic.com | Questions people ask about your industry |
| Search | search.google.com/search-console | Keyword rankings, indexing issues |
| Analytics | analytics.google.com | Traffic, sources, user behavior |
Write down the 2-3 specific improvements you'll tackle first, based on your lowest-scoring dimensions.
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